Member of the OFFA Group

CLIENT UPDATE STATEMENT IN RESPONSE TO CORONAVIRUS

(COVID-19)

Published: Thursday, 7 th January 2021 In accordance with government guidance we continue to monitor the wellbeing of our staff and clients. At the time of publication of this notice we have no staff with a positive diagnosis for Covid-19, or staff who are on sick leave with relevant symptoms. Our reception staff continue to work at our Offices on a shift basis. Telephone calls to the office, correspondence and emails are all being dealt with normally. Key Policy Points. We have plans in place to enable Rigbey Harrison to continue working effectively and while we have not yet been directly impacted by the virus, this will almost inevitably change. Please take note of the information below, which we will update, as required. At this time, Rigbey Harrison are not intending to change any of our contact details, working hours or conditions of service. In the event of any requirement to isolate our office, our staff are equipped to operate as normally as possible from alternative locations. Most of our staff are already working remotely from home. Remote working arrangements will inevitably have challenges which may require us to change a number of our long established practices. For example, where practical we will take the opportunity to introduce secure encrypted digital transfer of data, correspondence and other business information, rather than use hard copy. By prior arrangement, and for as long as staff availability allows, we will continue to accommodate the physical hard copy transfer of files and supporting data at the offices. Regrettably we are having to stop ‘walk-in’ delivery of files etc.. We have contingencies built into our processes to accommodate scenarios where we need to run our operations on a lean basis, if illness or isolation reduces the number of staff able to work. Continuity. We will continuously review these arrangements, and others that we may have to introduce. As far as is possible Rigbey Harrison is endeavouring to provide a Business As Usual service. We are confident that you will support our aims.

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